Troubleshooting Missing Verification or Password Reset Emails

Summary: If you set up an account but are not receiving verification or password reset emails, check your spam folder and request a new account completion or password-creation email from support so they can resend it and help resolve login issues.

Why am I not receiving verification or password reset emails?

The most common immediate cause is that the message has been filtered into your email spam folder. Always check spam/junk folders for the verification or reset message.

What should I do first to resolve login issues?

1. Check your email inbox and the spam/junk folder for a verification or password-reset message.
2. If you still do not see the email, request that a new account completion / password-creation email be sent to you.

How can support help if I still can’t log in?

Support can resend the email that lets you complete your digital profile and create a password, and they can continue assisting if you still have trouble logging in after the resend.

Troubleshooting tips

• Look in all folders (Inbox, Spam/Junk, Promotions, Updates) for the email.
• After requesting a new email, allow a short time for delivery and recheck folders.

Conclusion: Start by checking your spam folder, then request a resend of the account-completion/password-creation email. If problems persist after the resend, contact support to have them assist further.